shipping & return

Shipment processing time

Delivery times mentioned on the website are a realistic indication based on agreements with our suppliers. It could occur that for some reason these dates can not be met. We will do everything in our power to meet these dates!

All of our products are made to order. Order processing time may vary depending on our order amount and demand. Orders are not shipped on weekends or holidays. Delivery delays can occasionally occur.

There are a few steps to successfully receive your order:

1) Choose a product

2) Secure payment

3) Preparation of order 

4) Out for delivery

5) Receive your order

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping rates vary depending on the item ordered.
The current delivery time can be seen at the bottom of the website. 

Usually, it is  

Europe 5-8 days
Other countries 10-20 days

Payments

Payment is to be made in advance by purchasing the product or service that you need through our secure shopping cart. This will ensure all orders are dealt with the same amount of caution and security and will ensure a productive work streamline.

Once payment is received, your purchase will be scheduled to be completed and you will receive an email to that effect.

By placing your order on our website, you agree to our terms and that all sales are final.


return policy

When we accept a return:

  • Our policy lasts 14 days. If 14 days have gone by since the confirmation of the delivery, unfortunately, we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
    It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • There are certain situations where only partial refunds are granted (if applicable)

When we don’t accept return:

  • Please do not return the item without confirmation from us. To resolve the complaint, you are welcome to contact us via e-mail: [email protected]

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery.

  • We do not accept returns for ordered goods with customized designs (e.g. personalization).

Refunds

(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Item exchange

(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Domini Este SIA,, Purenu iela 60, Ogre, Ogres nov., LV-5001, Latvia

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Some steps how to make a return 

1) Read the information below 

2)  To resolve the complaint, you are welcome to contact us via e-mail: [email protected]

NOTE:

In case of the return, all of the shipping expenses are covered by the seller.
100% money-back guarantee in case of product return.